POSITION:                            Quality Supervisor

Reports to: Manager of Quality and Compliance

GENERAL STATEMENT OF DUTIES:

Responsible for daily functions of the quality control lab as it relates to all aspects of ice cream manufacturing. Issue diagnostic and resolution of Operational problems. Support the ongoing development and verification of the Quality Management System that supports the manufacture and distribution of Safe, Quality Foods and Services. Support facility audits and sampling programs by external organizations (regulatory, third party, customer audits, etc.) Support programs to validate quality.  Support the customer complaint follow-up process. Participate on the Food Safety Team to ensure HACCP, FSMA and other regulatory compliance.

RELATIONSHIPS:

Internal: Wide-range of company contacts with many departments, teams, team leaders, and team members.

External: Numerous contacts with regulatory agencies, SQF, vendors, industry organizations, etc.

ESSENTIAL DUTIES:  (Essential functions/duties of the job include, but are not limited to the following list)

• Assist with creating, monitoring, updating, and verifying policies and procedures to maintain SQF certification. Ensure accuracy, completeness and correct format of technical documents. Provide proof that activities have been completed, and documents exist that will be reviewed as part of any investigation, or for a basis to make continuous improvement decisions upon.

• Scrutinize correctness of language and policies to match standards.

• Maintain Quality programs that satisfy SQF certification.

• Coordinate, conduct; monitor food safety/security training across all teams who handle and/or transport food.

• Verify that product and ingredient risk assessments are maintained current.

• Supervise/ Lead the QA Lab Team in support of company and department objectives (quality, cost, delivery, safety, and morale)

• Participate as an active member of the HACCP/Food Safety Team.

• Participates as an active member of the Food Defense Team and manage Food Fraud Database

• Support compliance with the Food Safety Modernization Act

• Maintain or obtain (in a reasonable amount of time) certifications for HACCP, SQF Practitioner, SQF Quality Practitioner  and PCQI

• Interfaces on a daily basis with Operations, Purchasing, Marketing and Sales in support of company and department objectives.
  
• Leads all Quality Assurance functions related to Process Control Points and troubleshooting of quality issues.
  
• Develop tests and evaluations of equipment and ingredients needed to support efficient product testing and cost improvements.
  
• Perform necessary clerical duties for department including ordering supplies, ingredients and equipment, and handling correspondences on such orders.
  

Regulatory

• Understand regulations as related to NYS Ag n M and the PMO.
• Maintain State Regulatory Licenses

 3^rd Party Audits

• Monitor, develop and improve programs to ensure compliance with 3^rd party audits to include but not be limited to SQF Audit, customer audits, Halal audits, USDA audits and organic certification.

 Safety

• Work with facility safety team to deliver safety training as related to personal and/or food safety.
• Work with facility safety team to develop programs that ensure personal safety programs also meet food safety requirements.

 Manufacturing Support

• Work closely with Operations Team to ensure compliance to regulatory and SQF requirements.

 Support Functions

• Participate in second person review of various documents and proofs.
• Assist with documentation required for bid process as outlined by potential customers

REQUIREMENTS:

Minimum B.S. in Food Science or related field (i.e. Dairy Science, Biological Sciences), or A.A.S. in Food Science or related field with 5 years or more experience in food processing and/ or food ingredient environments

• Dairy or Ice Cream manufacturing and lab experience preferred.
• Strong manufacturing process or ice cream manufacturing equipment knowledge.
• Experience working in a multiple sku environment.
• Skills/experience in managing team members in QC, and/or Operations.
• Experienced in effective management of projects in support of laboratory and manufacturing development.
• Knowledge of CIP and COP cleaning and sanitation procedures preferred.
• Willingness to learn and participate in all facets of food processing and storage associated with frozen dessert manufacturing
• Ability to facilitate problem solving teams
• Experience demonstrating ability to function and contribute to projects within cross-functional teams
• Proficient with Microsoft Word, Microsoft Excel, Microsoft Outlook, or equivalent software.
• Willingness to participate in travel including overnight travel
• Strong orientation promoting/executing safety initiatives.
• Able to lift 50 pounds on a regular basis
• Strong Team skills – collaborative style.
• Safety and Good Manufacturing Practices (GMP’s)- Must follow the Company guidelines and vision to enhance and create a positive safety & GMP environment
• Ability to develop, teach and train team members.
• Flexibility – work may be performed on all shifts and weekends.
• Strong verbal, written and interpersonal communication skills.
• Able to taste dairy products and other allergenic ingredients 

WORKING CONDITIONS:

1. Office, laboratory, pilot plant, and plant environments associated with the manufacture and storage of frozen desserts
2. Considerable time may be spent on computer functions
3. Some travel to outside facilities in support of essential duties
4. Slippery floors conditions
5. Noisy
6. Some lifting

The salary range for this role is anticipated to be $78k - $85k yearly. This is commensurate with experience level.